How to book a visit

Step 1: If you are ready to become a new client, please visit the New Client Intake page and fill out the information. We will contact you via phone or email (within 24hours) to answer any questions you have and activate your account, then schedule a virtual Meet and Greet.

Step 2: Once added to Client Portal in our software (Time to Pet) you will receive a welcome email with login instructions. We ask that you fill out your information as well as the instructions for taking care of your kitty. Please be as specific as possible. Once a virtual (zoom or phone) Meet and Greet is booked and completed, you will be able to book future visits with us. All visits are pending until the Meet and Greet is completed and the profile accurate.

Step 3: We offer three lengths of visits, a 20 minute, a 40 minute visit, and a 60 minute visit. If your cat has medical needs you can select from the medical option, in the drop down menu that best suits your needs . You can choose up to 3 visits per day. Visits are completed within the time block chosen. Our Morning visits are completed between 7 am- 11 am. Our Evening visits are completed between 4 pm-8 pm. Our once a day visits can be completed anytime between 7 am-8 pm. Cats with time sensitive medical needs will be noted for specific time visitsVisit the Cat Sitting page for more info on what we do.

Step 4: Once you have put in your request, it will be reviewed. If we are unable to process your visit or have questions about your booking we will contact you directly via the Time to Pet app messaging. All visits that have been booked will receive an email and an invoice will be available in the portal. 

Step 5: We require a 50% payment of services booked by 7am two days before the date before the first visit. If there have been any changes to your service this will be reflected in your bill at the end of service. In the case of a credit, no refund will be given, any credits will be applied to future invoices. Payments are completed by the client within the portal. The credit card on file is not automatically charged. Any unpaid invoices 14 days after the completion of service will be force charged to the credit card on the client’s profile. Force charged payments will be taken on the 1st and 15th of every month with a 15% late payment fee of the invoice balance. Tips are distributed amongst the sitters who completed your visits by percentage of times they did the visit.